Offers
Accounts
- What is a W2G Win?
- How do I obtain a W2G?
- Do I have to pay tax on my winnings?
- Why do I need to send my identification documents?
- Apple iOS Account Closure
- Forgotten password/ Locked account
Payments
- How do I make a deposit?
- Available Deposit Methods
- Visa® Direct is Here!
- I have forgotten my username, how can I retrieve it?
- How do I update a deposit method?
- How to add a new deposit method?
Technical
- How do I add Bally Bet to my safe sender's list?
- I'm in state but it's showing I'm outside the border. What can I do?
- How do I get located on my computer?
- What is GeoGuard Location Validator?
- How do I activate Wi-Fi on my mobile device?
- How do I activate location services on my mobile device?
Geolocation
Sports
- Can I place in-game wagers (live bets) during games?
- How long before wagers are graded?
- Is there a limit on how much I can wager?
- What are "correlated events"?
- Why is my bet suspended (closed)? What do I do now?
- What does "off the board" (OTB) mean?
Responsible Gaming
- What is Problem Gambling?
- Where can I get further help with Responsible Gaming?
- How do I set limits?
- How do I change/remove a Responsible Gaming limit?
- What is a Cool-Off and How Do I Set It?
- How can I send my identification documents?
