We are sorry that your online gaming experience has not been to your expectations. Your gaming experience is important to us, and we want you to be entirely satisfied with the service you receive from us.
We aim to provide the best service to you at all times. However, should we fail to meet your expectations in some way, we want the opportunity to address your concerns as quickly as we can.
If at any time you would like to register a complaint, you must first file a patron dispute with BallyBet before filing with the regulator. All claims or disputes should be raised with our Customer Support team at support@ballybet.com. Our trained and experienced staff will be happy to help and will respond to you within 72 hours of receiving your complaint.
If, for any reason you are unsatisfied with the resolution proposed by BallyBet, you have the option to lodge a complaint with the Arizona Regulator by submitting the Contact Form on the Regulator’s website https://gaming.az.gov/ewfs/patron-dispute-form
Thank you for your patience and we look forward to assisting you.
