We respect your choice to take a break and are happy to provide information on Self-Exclusion.
You can self-exclude for a minimum of 1 year, 3 years or 5 years by doing one of the following:
Option 1. Contact our 24/7 Customer Service live chat.
Option 2. Self-exclude by calling the 24-hour Safer Gaming Education Line at 1-800-426-1234.
Option 3. Self-exclude via live chat on the GameSense website https://gamesensema.com/voluntary-self-exclusion/ , available 24 hours a day.
Option 4. Self-exclude in person by scheduling an appointment, appointments can be scheduled by contacting the Massachusetts Gaming Commision (MGC) https://massgaming.com/problem-gambling/ at 617-533-9737 or by emailing vse@massgaming.gov.
Please bear in mind the following regarding Self-Exclusion:
• Self-excluding from one brand on the Bally’s Network, will automatically prevent you from registering a new account or continuing to operate an already existing account on any other website managed by Bally’s.
• Upon self-exclusions being applied, any remaining balances on your account will be sent to you via check.
• Accounts closed for self-exclusion cannot be reopened for any reason until the self- exclusion period has expired. Upon expiry of the self-exclusion period, patrons may request to reopen a suspended account by contacting our 24/7 Customer Support Team.
We hope this information has been helpful to you.
