In the event that you need to take a more permanent break from the action, Bally Bet offers an 'Indefinite Lockout'/voluntary self-exclusion feature. This option will allow you to lock your account for a period of 24-months (2 years), 60-months (5 years), or permanently.
Once you enact an Indefinite Lockout/voluntary self-exclusion you will not have access to your account or any features of the site until the lockout period has ended.
A member of our Player Support team will be in touch with you regarding any pending wager* or account balances** that are on your account at the time of the lockout. Any unused bonuses or free bets will be forfeited.
To enact an Indefinite Lockout/self-exclusion, use the following steps:
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On Mobile:
- Click the Portrait Icon at the top right of your screen
- Select Responsible Gaming > Indefinite Lockout/Voluntary Exclusion
- Choose an Indefinite Lockout length of time & tell us why you're enacting it
- Save changes by selecting Update Limit
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On Website:
- Click My Account in the top menu of the site
- Select Responsible Gaming > Exclusion > Indefinite Lockout/Voluntary Exclusion from the left menu
- Choose an Indefinite Lockout length of time & tell us why you're enacting it
- Save changes by selecting Update Limit
*Pending wagers are subject to cancellation and cash wagers will be returned to your wallet
**Pending balances will be sent back to the mailing address on file within 3-4 weeks after the lockout is placed. If you need to update your mailing address, please reach out to us at support@ballybet.com.
