If you wish to close your account, you simply need to contact our 24/7 Customer Support Team.
You can contact us by emailing support@ballybet.com, or by using our friendly Live Chat service.
In order to improve our service, we would be grateful if you could tell us the reason as to why you wish to close your account, and if there is any aspect of the site you would like to see improved.
If you do not wish to close your account completely, you also have the option to place your account under an Account Cool Off. This is a fixed-term closure between 3 days and 4 weeks that you can set yourself from the Responsible Gaming page. Once a Cool-Off is set, it cannot be ended prematurely.
If you would like any more information about our Responsible Gaming policy and staying in control, you can check our dedicated Responsible Gaming FAQ. You may also contact Support via support@ballybet.com or through our Live Chat service.
