Corresponds with Uninstall Geolocation plugin on a Mac/Windows PC From BCNJ
If you need to uninstall Geo-Comply and need to uninstall to troubleshoot, follow the below directions
Uninstall Geolocation plugin on a Windows PC
1. Click on the ‘Start’ Menu and find ‘Control Panel’. you may need to use the ‘Search’ feature to find this.
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2. Open the Control Panel and click ‘Uninstall a Program’
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3. Find ‘GeoComply Browser Plugin Client’, 'Bally's Geolocation', and/or 'Player Location Check', select it, then click ‘Uninstall’.
4. If you have multiple versions of GeoComply, please ensure that all are uninstalled.
5. Open the 'Computer' folder on your desktop, access the hard disk drive (C:), open the folder 'Program Files (x86)', select the folder 'Geocomply' and delete the 'Geocomply' folder from your system.
6. Restart your computer.
Uninstall Geolocation plugin on a Mac
We'll take you step-by-step on how to uninstall the plugin from your device.
1. Ensure you are logged in to an account on your Mac that has administrative rights.
2. Open your Applications folder (usually on the far left of your dock).
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3. Drag the programs ‘GeoComply Browser Plugin Client’, 'Bally's Geolocation', and/or 'Player Location Check' to the Trash. This may be in the folder for the browser that you use (Safari, Google Chrome or Firefox).
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4. If you have multiple versions of GeoComply, please ensure that all are in the Trash.
5. To complete the uninstall, empty the trash by right-clicking on the Trash and select Empty Trash.
6. Restart your Mac.
Once you have logged back into your computer, please clear the temporary internet files from your web browser. Then head into one of our games and you would be prompted to download the geolocation plugin.
