We are sorry that your online gaming experience has not been to your expectation. Your gaming experience is important to us, and we want you to be entirely satisfied with the service you receive from us. We aim to provide the best service to you at all times. However, should we fail to meet your expectations in some way, we want the opportunity to address your concerns as quickly as we can.
Step 1
If at any time you would like to register a complaint, you must first file a Patron dispute with Bally Bet before filing with the Regulator. No claims or disputes will be considered more than seven (7) days after the date of the original transaction and all claims or disputes should be raised with our Customer Support team at support@ballybet.com. Our trained and experienced staff will be happy to help and will respond to you within 72 hours of receiving of your complaint.
- We will investigate each complaint and provide a response to you within ten (10) days.
Step 2
If, for any reason you are unsatisfied with the resolution proposed by Bally Casino, you have the option to lodge a complaint with the Regulator by submitting the Contact Form on the Regulator’s website (https://www.in.gov/igc/contact-us/).
- Please be sure to fill out all requested information on the form and include any response you received from the Customer Support Team in Step 1.
